Return & Refund

Can I return an item?

We only accept returns if an item is damaged, missing or incorrect (different from what you ordered).

What if my order arrives damaged or with a missing item?

We’re so sorry about that! We take great care in packing your order, but if something arrives damaged or an item is missing, we’ve got you covered. Contact us at support@ulteriorcosmetics.com within 48 hours of delivery, please keep in mind that the return window will be closed after this. Email us the following details:

• Order number

• A clear photo of the damaged item and/or packaging

• A full unboxing video showing the sealed package being opened is required in the case of damaged/ missing item claims. Claims without a complete unboxing video may not be eligible for review.

• A description of the issue

Once we verify the issue, we can offer a replacement or refund, depending on the situation.

Kindly note: To be eligible for return or replacement, all claims must be made within 48 hours of receiving your order. Requests made after 48 hours of delivery will not be accepted.

What is the return process?

• If your return request is approved, we will arrange a pickup from the same address of delivery within 3-4 working days.

• Please make sure the product is in its original packaging, unused, well-sealed, with all labels, barcodes, and invoice intact.

• Once the product reaches us, we will recheck whether it matches our return conditions and initiate a refund.

In case we find that the product is not eligible for return, it will be shipped back to you and applicable shipping charges will be applied. This is because we only accept returns in case of damages made from our end.

How do I get a refund?

For prepaid orders, the amount will be refunded to the original method of payment. For COD orders, refunds will be made via UPI/bank transfer, once the details are provided through email or WhatsApp. Refunds will be processed within 7 working days from refund initiation. 

How do I cancel my order?

To cancel your order, please contact our customer support team at support@ulteriorcosmetics.com or WhatsApp at +91 9136899883. Orders cannot be cancelled once they are dispatched.

💬 Need Help?

For any questions or concerns regarding your order, please contact us at support@ulteriorcosmetics.com. Our team will be happy to assist you.